Cannot add custom domain - says it's managed by another team

Admin
1

Hi,

I am trying to add my custom domain maestromebel.by to my new Netlify site, but I’m getting the error: “maestromebel.by or one of its subdomains is already managed by Netlify DNS on another team.”

I have already removed the domain from my old account and pointed my nameservers to Cloudflare. My domain is now active on Cloudflare, but Netlify still won’t let me add it.

Could you please release the DNS zone for maestromebel.by from your system so I can add it to my new project?

Thank you!

3

I’ve routed this request to our helpdesk, we’ll follow up via email.