Apex domain bikekrakow.pl stuck on "Netlify DNS propagating..." for 2 months

Support
1

Hi Netlify Support,

I’m experiencing an issue with my apex domain that has been ongoing for approximately 2 months.

Project details:

  • Netlify subdomain: bikekrk.netlify.app

  • Primary domain: www.bikekrakow.pl (works correctly)

  • Apex domain: bikekrakow.pl (not working)

  • DNS: Netlify DNS

Current situation:

  • www.bikekrakow.pl loads correctly with SSL

  • bikekrakow.pl is inaccessible — the Netlify dashboard shows “Netlify DNS propagating…” for over 2 months

  • NS records are correctly pointing to Netlify DNS (dns1.p05.nsone.net, dns2.p05.nsone.net, dns3.p05.nsone.net, dns4.p05.nsone.net) — confirmed via DNSChecker.org across all regions

  • NETLIFY records are present in the DNS zone for both bikekrakow.pl and www.bikekrakow.pl, both pointing to bikekrk.netlify.app

  • SSL certificate is active: covers *.bikekrakow.pl and bikekrakow.pl, created Feb 1, auto-renews before May 2

  • I have already tried clicking “Renew certificate” — the issue persists

What I need: Please investigate why bikekrakow.pl remains stuck in the “propagating” state and is not resolving, while all DNS settings appear correct.

Thank you in advance.

3

Hey @Bike_Bike :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!