Hi,
I’m posting here because I’ve been trying to get help from support for over 5 days now and still haven’t received a proper response.
My account was restricted because of a monthly bill that failed after I forgot to recharge the card connected to the account. I’ve already paid the invoice but my account is still restricted with no clear response as to why
I’ve reached out multiple times and have just been left waiting. In the meantime, some of my critical projects have been affected, and I’ve already had to move some of them to Vercel just to keep things running. This has cost me users and caused a lot of unnecessary disruption.
I still have other projects on Netlify, but at this point I’m seriously considering moving the rest as well. The only reason I haven’t done that yet is because of the time investment involved in migrating everything. But honestly, it feels like support just isn’t working, and I can’t keep waiting indefinitely while my projects are affected.
Can someone from the Netlify team please look into this and respond?
This has been a really disappointing experience, especially as someone who has used Netlify for years.