48 hours passed and still not seeing new website after updating Name Servers to Netlify

Support
1

Hello,
I have a website on Wix and the domain bought with GoDaddy (https://www.thewheelchairots.co.uk/),
I have created a new website which is hosted on Netlify and have updated the Server names in GoDaddy to point to Netlify site (https://thewheelchairots.netlify.app/).

It has been 48 hours now and I am able to access the new website via mobile data and through a VPN but not through my computer or any other computer without vpn.
I have cleared my Cache, tried in incognito, flushed DNS via ipconfig/flushdns and i have restarted my computers, and still I am getting the old site.

do you know what might be causing this issue and how I can resolve it?

Thank you

2

Hi @Enzo88,

Thanks for reaching out! Welcome to Netlify’s Support Forums!

I’m showing that domain is resolving:

screenshot
screenshot1920×1391 102 KB

And that the Netlify name servers are being used:

dig thewheelchairots.co.uk NS +trace | tail -n 6
thewheelchairots.co.uk.	3600	IN	NS	dns1.p04.nsone.net.
thewheelchairots.co.uk.	3600	IN	NS	dns2.p04.nsone.net.
thewheelchairots.co.uk.	3600	IN	NS	dns3.p04.nsone.net.
thewheelchairots.co.uk.	3600	IN	NS	dns4.p04.nsone.net.
;; Received 140 bytes from 198.51.44.4#53(dns1.p04.nsone.net) in 39 ms

Are you still having issues?

3

Hi Melvin, Thank you for your speedy response :slight_smile:
Unfortunately I am still getting the same issue but your reply sounds promising.
2 out of 6 devices connected to my network are retrieving the new netlify site while the others show the old wix one. I have DNS flushed, cleared cache and restarted all devices and still no luck. Maybe its a device issue as It looks like any device that previously went on the site is showing the old site but devices that haven’t will show the new site

4

image
Just noticed that when nslookup on thewheelchairots.co.uk I get the correct addresses but when nslookup www.thewheelchairots.co.uk I get the wix address, in netlfiy the Primary domain is set to thewheelchairots.co.uk, should updating primary domain to www.thewheelchairots.co.uk fix the issue ?

5

@Enzo88,

Thanks for following up. It does sound like an issue with the specific devices or maybe the network they are on. Have you tried restarting your router?

These are the results I see when doing a nslookup:

nslookup  thewheelchairots.co.uk
Server:		208.67.222.222
Address:	208.67.222.222#53

Non-authoritative answer:
Name:	thewheelchairots.co.uk
Address: 44.217.161.11
Name:	thewheelchairots.co.uk
Address: 18.213.222.111

nslookup  www.thewheelchairots.co.uk
Server:		208.67.222.222
Address:	208.67.222.222#53

Non-authoritative answer:
Name:	www.thewheelchairots.co.uk
Address: 18.213.222.111
Name:	www.thewheelchairots.co.uk
Address: 44.217.161.11