Hello I’m new and not a developer so my terminology may be off here.
My friends company already has a website, the domain is through hover.com but the site was built on vistaprint aka wix
I’ve got a site built on my netlify account: www.stupefied-hugle-e65176.netlify.app and I’m trying to migrate their existing domain to Netlify to show this new website I have built.
I have added all of the DNS settings that were on hover.com to Netlify. I then changed the name servers on hover.com to those of Netlify. For a few minutes after I did this, the website loaded as I would expect, loading the new site I built in Netlify. However a few minutes later it now just loads their old site - which is hosted on Vistaprint but domain bought through hover.
I’ve had a look on their Vistaprint settings and also added the DNS settings that were on Vistaprint to Netlify, still nothing. Vistaprint doesn’t let me edit the nameservers.
I’ve tried unpublishing the site on Vistaprint and removing the link between Vistaprint and hover.com but then when I reload the website it redirects to an error page hosted by wix. I don’t understand why it’s redirecting to a wix.com error page when it shouldn’t even be pointing to it after I remove the connection between the two?
I’ve also tried adding the wix DNS settings to Netlify too but no luck.
I’m really stuck now and any help would be appreciated. I’ve since re-published and linked the site back on Wix just so it atleast displays their old website.
I’ve followed the guide to migrate DNS with zero downtime, but what am I missing here? Any help is greatly appreciated.
The only record that shows an X on a DNS checker is the CNAME.
sheltontrophies.co.uk is correctly configured and serving content from Netlify.
As for this
www.sheltontrophies.co.uk is not correctly configured as it appears you have a CNAME record for it which points to Wix.
$ dig www.sheltontrophies.co.uk CNAME +trace | tail -n4
www.sheltontrophies.co.uk. 3600 IN CNAME cdn1.wixdns.net.
www.sheltontrophies.co.uk. 3600 IN CNAME mail.hover.com.cust.b.hostedemail.com.
;; Received 134 bytes from 198.51.44.8#53(dns1.p08.nsone.net) in 28 ms
Remove the CNAME records above and ensure the www.sheltontrophies.co.uk is assigned to your site as sheltontrophies.co.uk is.
If you don’t see the NETLIFY records for the www subdomain in Netlify DNS then un-assign the domain from your site and start the procedure again using the documentation above.
I’ve unassigned and re-assigned again and both Netlify records are now there - www and apex
I’ve also now updated the CNAME on Wix to the value stupefied-hugle-e65176.netlify.app is that correct? I followed the guide linked and that’s how I interpreted it.
That being said the DNS checker still shows an X on the CNAME and the website is still directing to the old site
So just to try and clarify I should update the CNAME record on Wix back to what it was and not have it set to the value of my Netlify site “stupefied-hugle…”?
And aside from that just wait for a while now to see if it updates to the new site?
The CNAME is still showing as “not resolved” on DNS checker and the website is still loading the old site that was built on wix.com.
I’m sorry i don’t understand what is happening here and what I need to do to get it to load my Netlify site. I’ve been sitting here for several hours now trying to resolve this. I really appreciate your help so far but I’m struggling to understand what is wrong.
On my Netlify account I can see a checkmark icon + Netlify DNS on both domains but again I’m still seeing the old wix.com built website.
Just to add wix.com is also showing DNS records such as A, TXT, CNAME, MX and 2 nameservers (which I can’t edit)
And on hover there are records for; MX, CNAME, A, A
I’ve added all records from Wix and hover to Netlify except the CNAMEs
