Www. certificate issues with GoDaddy and Netlify DNS


I recently set up the web page itisvikur.com, registered a domain on GoDaddy and used Netlify DNS. It works very well with https://itisvikur.com and itisvikur.com and http://itisvikur.com redirect to https://itisvikur.com. But when I go to www.itisvikur.com which I believe I configured the same way I get:

Your connection is not private

Any idea why the mismatch may be?

Best Regards,

Hi @earnarson! Welcome to netlify community.

We just got that fixed for you.

Generally, the reason we are unable to provision a complete SSL certificate for your custom domain is that the DNS cache time to live (TTL) value for a record has not had time to expire (from your old settings) before you tried to use it with Netlify. Our SSL provider (https://letsencrypt.org) is unable to create certificates for names that have old cached values still in effect.

Depending on how you configure your domain, we may only attempt to fetch the certificate once - when you update your settings with the new domain name. Usually, if it is your first hostname on a site, we’ll try several times until we succeed.

If that process generates a partial certificate, there is usually a button in our UI to renew the certificate which would try to add all appropriate names.

The additional delay between your attempt and mine seems to have been enough to allow things to work right when I attempted to re-issue the certificate.

Please let me know if things are not working as expected now.

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Hi Laura,

Everything looks great. Thanks so much for the help and quick response!

Best Regards,

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