@laura Can Netlify as a company also look at how they manage instances of “bad press” in regards to forum moderation?
I know from past occurrences that Netlify usually issue a blanket corporate “press release” style response, but the way staff “lock” any thread they determine to be related, (without answering questions contained within), is poor form.
I understand it’d be getting done to stifle discussion and mitigate damage, but if a customer takes the time to express a legitimate question, particularly one that’s unanswered by the “press release” response, they deserve an answer, not to be ignored.
The main thread that’s been locked for example is actually 4 years old and rather tellingly not ‘solved’: