URGENT: joshidigital.com expired – clientHold status, need manual renewal, business email down

Support
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Hi Netlify Support Team,

I need urgent help with an expired domain that I cannot renew through the self-service portal.

Domain: joshidigital [dot] com

Netlify site: fanciful-narwhal-8f2077

The problem:

The domain expired on May 2, 2026 and now has a clientHold registry status in WHOIS/RDAP. On my DNS zone dashboard, the “Enable auto-renewal” button shows the error: “Domain cannot be auto-renewed within 24 hours of expiration” — I am completely blocked from self-serving this renewal.

What I am requesting:

  1. Manual renewal — Please process or send a $16.99 invoice/payment link to my account email so I can pay right away.
  2. Remove the clientHold — once paid, please lift the clientHold status and advise on DNS propagation timeline.
  3. Any available workaround — please advise if there is any dashboard setting, billing portal action, or admin process I can use to unblock this myself immediately.
  4. ICANN verification — please confirm if I need to complete any contact verification to restore DNS.

I never received any renewal warning emails. Please check what notifications were sent to my account and note this for the case.

Business impact: My Zoho business email (MX records on this domain) is completely offline. The MX records are intact in Netlify DNS — the only blocker is the expired domain status. Every hour of downtime has direct business consequences.

Please treat this as urgent. I am ready to act on any instructions immediately.

Thank you,

Preet Joshi

3

Hey @Preet_Joshi :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!