Hi Netlify Support Team,
I urgently need help releasing a custom domain. I recently closed down an old account but forgot to manually delete the custom domain flamekabob.com from the system before doing so.
The domain’s nameservers have already been switched away from Netlify to Cloudflare, but Netlify’s Anycast routing is still intercepting the traffic and displaying a Netlify 404 page (Internal ID from the error page: 01KRWEVSPN1PGF07NM6J1CJPT6).
This is a critical client production site that is currently completely down. Could an admin please manually purge the DNS zone and release flamekabob.com from the system? Thank you so much.
I have already added the verified-for-netlify TXT record to my DNS pointing to this thread to verify ownership
Update: I was able to bypass the routing lock by deploying directly via Cloudflare Workers Custom Domains, so the live site is operational again. However, please still proceed with completely purging flamekabob.com and its associated DNS zones from Netlify’s system so the domain is entirely detached from the deleted account. Thank you!
Hey @kflammger 
,
Thanks for reaching out!
We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.
Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.
We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.
Thanks for being here, and keep an eye out for that email from us!