Unable to set up SSL due to SSL_ERROR_BAD_CERT_DOMAIN and Certification Mismatch

I am having issues getting SSL set up on my website.

The Netlify site name is serene-lebkuchen-e8c3ea and the custom domain I am setting up is ruckus-tv.com.

I am using Netlify nameservers which have been set up on a third-party domain account (my client is unable to give me access to this account, but I can have them check / change settings for me). The website connects via HTTP, but SSL has been stuck on the ‘Waiting on DNS propagation’ step for about 20 hours.

When I try to visit the site over HTTPS I receive the following error message: SSL_ERROR_BAD_CERT_DOMAIN along with “Unable to communicate securely with peer: requested domain name does not match the server’s certificate.”

I have checked the Nameservers using https://dnschecker.org and they all seem to be pointing to Netlify. The closest I’ve gotten to finding an issue is that when I run a DNS lookup here: https://mxtoolbox.com, I see multiple A records, about 3 belonging to a Google IP, and one belonging to an Amazon IP. Could this be the issue? If so, is this something I can resolve by changing Netlify settings, or will I have to have my client edit DNS settings in their third-party account?

Thanks for any help!

Hiya :wave:t6: , Welcome to the forums! Thanks for reaching out, I’m glad you found us. I checked your site your SSL is working now. Are you still experiencing this error?

Screenshot 2023-05-26 at 8.29.32 PM