In order to troubleshoot this, we need to be able to track the HTTP response with this issue. The simplest way to do this is to send us the x-nf-request-id
header which we send with every HTTP response.
There more information about this header here:
If that header isn’t available for any reason, please send the information it replaces (or as many of these details as possible). Those details are:
- the complete URL requested
- the IP address for the system making the request
- the IP address for the CDN node that responded
- the day of the request
- the time of the request
- the timezone the time is in