Hmmmm…can you try first deleting this record:
Let us know if that helps.
Okay, I deleted the other CNAME but it still is not up, do I have to wait a certain amount of time before it is processed?
@UpSafetySolutions I just checked out your site on Netlify - don’t forget Step #1 from the instructions above: Go ahead and log in to your Netlify account, and add the name of the awesome domain you own to your site.
Sorry @laura I was confusing the DNS zone with the custom domain. When I deleted the DNS zone it also deleted my awesome domain name.
It works now! Thanks so much for your reply, it really saved my butt lol 
1 Like
Hi @laura,
I have nearly similar issue, except I only want to use one specific subdomain. I have mycustomdomain.com on Hostgator, which also contains a Hostgator-hosted site at root. I would like to use subdomain.mycustomdomain.com for my Netlify site. Is that at all possible?
These are what I have done:
- Go ahead and log in to your Netlify account, and add the name of the awesome domain you own to your site.
I have added subdomain.mycustomdomain.com to my Netlify site in Site Settings → Domain Management. It’s not listed as my “Primary Domain”.
- Pull up the website for your domain registrar, aka the place where you bought your domain. You’ll want to navigate to your DNS records section and create these two records there […]
I have only added the CNAME record as follows:
Name: subdomain.mycustomdomain.com
TTL: 3600
CNAME: netlifysubdomain.netlify.com
- Finally, go back to Netlify because you’ll want check to make sure there is no DNS zone on your site.
I don’t use Netlify DNS so there is nothing else I should do here, correct?
When I open subdomain[.]mycustomdomain[.]com, it goes to Hostgator’s 404 page. Anything else I should add/remove/replace in the DNS records? If I also changed the A record in my Hostgator DNS, wouldn’t it affect the root path site hosted at Hostgator?
Thanks for your help.
Hi @laura
Thanks for this guide!
I’ve tried to setup my domain but I don’t sure if the CNAME should point to Netlify subdomain.
@laura thank you for this little tutorial. I wish i would have found it earlier. I was archiving the same goal by following the official netlify docs and changing the DNS of my root domain which gave me a bit of a headache and is much more work than your solution above. Thanks
2 Likes
Hi, I have follow every step here, I have the label “Netlify DNS”, but I don’t have a “Delete DNS Zone” section, what can I do? Thanks @laura
Click where it says ‘Netlify DNS’ and it’ll take you to the DNS pane. At the bottom of that page will be the option to delete the zone. 
Now is working, but there is no delete zone, no DNS records, only the nameservers. I still can see the netlify DNS label. is that ok? @Scott
Thanks.
can you post a screenshot please? that would be helpful.
Hey @Hans,
I see what happened here. Your domain was migrated from us to Name.com but there was a leftover piece of data on our end. I’ve removed this so you should see the Delete DNS Zone button now – feel free to delete it when you’re ready 
Hi, I’m also running into some DNS issues. I have a domain registered at Gsuite and I’d like to keep it there so I can host email (so I haven’t switch nameservers to Netlify). I’ve set up an A record and a CNAME to point at the site on Netlify, but it doesn’t seem to be working.
Am I missing a step? Should I be pointing to katsumi.netlify.com instead in the CNAME? Any help would be greatly appreciated. Thanks!
Hi, @trose. The DNS records in the screenshot do appear correct. However, they don’t return when I make the queries:
$ dig katsumiglobal.com +noall +answer
; <<>> DiG 9.10.6 <<>> katsumiglobal.com +noall +answer
;; global options: +cmd
$ dig www.katsumiglobal.com +noall +answer
; <<>> DiG 9.10.6 <<>> www.katsumiglobal.com +noall +answer
;; global options: +cmd
There is no response for either query. The same can be seen currently at the two URLs below which also perform the same queries:
https://toolbox.googleapps.com/apps/dig/#A/katsumiglobal.com
https://toolbox.googleapps.com/apps/dig/#CNAME/www.katsumiglobal.com
I don’t know why the DNS records are not working but that is why the custom domain doesn’t point to the Netlify site: the required DNS records are missing.
Please let us know if there are other questions.
I got it working after realizing that the nameservers on GSuite were set to Microsoft 365. I added the A and CNAME at Microsoft and we’re up and running!
2 Likes
hello Netlify team,
I tried the steps mentioned in this post but I’m still having issues.
The domain should be: termicasoluciones.com but is not working, I can’t change the DNS in the doming register due to the email linked to them.
Here’s a screenshot of the current DNS records:
Can you help? Thanks!