Hi, based on our investigation, we have not identified any issues within our infrastructure that would explain the behavior being reported.
When access problems are limited to users in a specific region or on specific networks, the cause is sometimes related to external factors such as ISP routing, regional network conditions, or local connectivity restrictions. In these situations, the affected users’ internet providers are often in the best position to determine where along the network path the connection is being interrupted.
For that reason, we recommend that any users experiencing the issue reach out to their ISP and report the problem. If the ISP is able to provide diagnostic information, such as traceroute results or details about the network path, we can use that information to assist with further investigation.
You can also implement the suggestion from @maherpoula13.
a public DNS like 1.1.1.1 fixes the issue on my side, but the sites still don’t work for other users.
We remain happy to review any additional findings that can help narrow down the source of the connectivity issue.