Subject: DNS Zone Conflict with NS1 - Need Help Adding Domain

Support
1

Hello Netlify Support,

I’m trying to add my domain javaburn.one to Netlify DNS, but I’m receiving an error message stating that “A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS.”

I understand this requires Netlify to initiate a support case with NS1. Could you please help investigate and resolve this DNS zone conflict so I can successfully add my domain to Netlify DNS?

Here are the relevant details:

  • Domain name: javaburn.one

  • Error message received: “A DNS zone for this domain already exists on NS1”

Current DNS Configuration:

It appears my domain is already using NS1 nameservers. Could this be the reason for the conflict? Please help me resolve this so I can properly manage my domain through Netlify DNS.

Please let me know what additional information you need to help resolve this issue.

Thank you for your assistance.

Best regards,

Akshay

3

Hey @ar.business :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!