DNS Issue with adding domain: A DNS zone already exists on NS1!

Support
,
1

I have a issue with adding domains to Netlify DNS.

Domain names are: sandicare.com, [homarsbrokers.com], dennifranjaviwedding.com, costaarenatownhouses.homarsbrokers.com and plomosmedia.com

When I’m trying to add these domains to Netlify DNS it gives
A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS
Please contact [Netlify Support] with the domain name so we can initiate a support case with NS1 on your behalf.

I added these domains successfully then due to some reason deleted them. After that I tried to add again but I confront with this error.

I will appreciate if you could help.

Thanks,

3

hi @BrandonFraustro :wave:t6: thanks for reaching out! I have escalated your query to our helpdesk. Our team will follow up with you vi email on ticket #309789

4

Hi Sam,

Thanks for your response and for escalating my issue. I wanted to provide some more details about my situation to help clarify the problem.

I have an account in Netlify associated with the email Brandon.fraustro@almamartech.com, where I previously had the following domains configured:

Due to a missed payment, my subscription temporarily lapsed, and all my sites went offline. After I resolved the payment issue, I tried to reconfigure the DNS settings for these domains, but I encountered the following error:

“A DNS zone for this domain already exists on NS1, the DNS provider backing Netlify DNS.”

I was able to successfully add these domains before, but after deleting them and attempting to add them again, I’ve been unable to configure the DNS correctly. As a temporary solution, I’ve pointed the DNS configuration to GoDaddy, but this has caused my websites to become unstable, and I am unable to renew the SSL certificates.

I would greatly appreciate any help in resolving this issue and restoring proper DNS functionality for these domains.

Thanks again for your support.

Best regards,
Brandon Fraustro