SSL stuck: Let's Encrypt fails for barbaramachtjetztyoga.com (site: barbara-baer-yoga)

Support
1

Hello,

I’m unable to get a Let’s Encrypt certificate for my custom domain on Netlify. Could you please check the domain/certificate state on your side and reset or fix it if needed?

**Site:** `barbara-baer-yoga`

**Netlify URL:** https://barbara-baer-yoga.netlify.app

**Custom domains:**

- `barbaramachtjetztyoga.com` (primary)

- `www.barbaramachtjetztyoga.com` (redirects to primary)

**DNS (external DNS at Hostpoint):**

- Nameservers: `ns.hostpoint.ch`, `ns2.hostpoint.ch`, `ns3.hostpoint.ch`

- Apex `A` records: `75.2.60.5` and `99.83.190.102`

- `www` `CNAME` → `barbara-baer-yoga.netlify.app`

From public DNS lookups, the domain resolves to Netlify as expected.

**Problem:**

- The Domain management UI often shows **“Pending DNS verification”** and/or **“We could not provision a Let’s Encrypt certificate”**.

- Sometimes **Verify DNS** reports success, but **Provision certificate** still fails (messages like the domain **doesn’t appear to be served by Netlify** / provisioning error).

- From the internet, TLS still presents **`CN=*.netlify.app`**, not a certificate for our hostname → browsers show **`NET::ERR_CERT_COMMON_NAME_INVALID`**.

**Already tried:**

- Remove and re-add the custom domain

- Repeated **Verify DNS configuration** and **Provision certificate**

Please help by fixing the backend state for this domain or manually triggering certificate issuance.

Thank you.

3

Hey @Roland_Luthi :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

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Thanks for being here, and keep an eye out for that email from us!