SSL stuck in provisioning for over 24h - portrait-bonn.de

Admin
1

Hello Netlify Support Team,

I urgently need to get my site online. My SSL certificate has been stuck in “Currently provisioning” for over 24 hours, even after trying several resets.

Site details:

  • Netlify Site Name: portrait-bonn.netlify.app

  • Custom Domain: portrait-bonn.de

What I have already done:

  1. Verified that my DNS is managed by Netlify.

  2. Removed all AAAA (IPv6) records and CAA records.

  3. Removed the wildcard entry (*.) from DNS.

  4. Checked that DNSSEC is disabled at my registrar (Strato).

  5. Removed and re-added the custom domain to the project.

The DNS is clean and pointing correctly, but the SSL job seems to be hung in the backend. Could you please manually reset/clear the SSL cache for this site?

Thank you for your help!

3

Hey @Dominik_Hofmeister :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!