SSL_ERROR_INTERNAL_ERROR_ALERT error

Support
1

Hello,

One of my sites is currently not accessible and returning a SSL_ERROR_INTERNAL_ERROR_ALERT error.

Site name: qntnd
Site ID: a535a7d4-d984-44eb-bd71-ac65412a2739
Domain: quemnaotemenao.dev

I’m attaching a screenshot.

Captura de Tela 2023-05-05 às 16.39.08
Captura de Tela 2023-05-05 às 16.39.081640×718 59.4 KB

From the command line:

 openssl s_client -connect quemnaotemenao.dev:443
CONNECTED(00000005)
8240044864:error:1404B438:SSL routines:ST_CONNECT:tlsv1 alert internal error:/AppleInternal/Library/BuildRoots/97f6331a-ba75-11ed-a4bc-863efbbaf80d/Library/Caches/com.apple.xbs/Sources/libressl/libressl-3.3/ssl/tls13_lib.c:129:SSL alert number 80
---
no peer certificate available
---
No client certificate CA names sent
---
SSL handshake has read 7 bytes and written 287 bytes
---
New, (NONE), Cipher is (NONE)
Secure Renegotiation IS NOT supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.3
    Cipher    : 0000
    Session-ID: 
    Session-ID-ctx: 
    Master-Key: 
    Start Time: 1683297614
    Timeout   : 7200 (sec)
    Verify return code: 0 (ok)
---
2

There are two A records for quemnaotemenao.dev

% dig quemnaotemenao.dev
quemnaotemenao.dev.	3600	IN	A	75.2.60.5
quemnaotemenao.dev.	3600	IN	A	99.83.231.61

The second one is incorrect. Remove it.

3

Hello,

The apex domain is configured as an ALIAS to apex-loadbalancer.netlify.com:

Captura de Tela 2023-05-05 às 23.32.42
Captura de Tela 2023-05-05 às 23.32.42832×36 3.67 KB

Both IP addresses are coming from netlify directly:

% host apex-loadbalancer.netlify.com 
apex-loadbalancer.netlify.com has address 75.2.60.5
apex-loadbalancer.netlify.com has address 99.83.231.61

Thank you!

4

Ah yes, my apologies.

It might appear there is an issue within Netlify. Please wait for a support engineer to provide assistance.

5

Your domain seems to be working fine to me. Is this still happening?

6

It seems the problem has resolved itself. Thanks!