SavvyBot tutorial doesn't always hear me

Hey folks!

I just joined this forum and started the tutorial with @SavvyBot. They asked me to mention them in a reply. I did. Then they replied ~15 minutes later to say they hadn’t heard from me.

No biggie, but if the onboarding is broken then I thought I ought to raise it.

Hi! To find out what I can do, say @savvybot display help.

hi there! looks like Savvy’s robot sister SavvyBot is having some technical difficulty. We’ll take a look!

1 Like

Thanks for your time! I appreciate it! :grinning:

Hi there, @cariad :wave:

Apologies for the delay here, I had been working on revamping our onboarding process and then was out of office. We most certainly appreciate you bringing this up!

I’ve created a test account and was able to get the SavvyBot messages working for me and responding promptly, as intended. I included a screenshot below with the new response timestamps. I believe the problem should now be fixed, but please let me know if you encounter any future errors.

  • Hillary
1 Like