Request to release krishnakumar.tech from another team [URGENT]

Support
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Hi Netlify Support,

I am trying to add my domain “krishnakumar.tech” to my team site, but I am receiving the error: "krishnakumar.tech or one of its subdomains is already managed by Netlify DNS on another team."

I purchased this domain and have full control over its DNS records. To verify my ownership, I have added a TXT record:

  • Host: verified-for-netlify
  • Value: netlify-support-#1054221

Could you please verify this record and release the domain from the other account so I can add it to my site?

Thank you!

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@netlify_alumni @moderators @andrea.vazquez @Andrew.H @clarnx @biilmann

Forum Escalation: Unacceptable Resolution Times for Netlify DNS Domain Releases

Context / Reference Ticket: #1054221
Target Domain: krishnakumar.tech

:stop_sign: The Issue

I am trying to add my domain krishnakumar.tech to my current team site, but I’m blocked by the classic error: “already managed by Netlify DNS on another team.” I have followed all standard security protocols and immediately verified my ownership by deploying the required TXT record:

  • Host: verified-for-netlify.krishnakumar.tech
  • Value: netlify-support-#1054221

Despite completing this verification, my support request has sat completely unacknowledged.

:chart_decreasing: The Wider Trend: 22+ Day Resolution Delays

After digging through recent community forum threads and public posts, I realized my situation isn’t an isolated incident. There is a deeply concerning pattern of developers suffering from severe delays—some waiting upwards of 22 days or more—just to get a verified domain released from stale or dead accounts.

For any developer, a production domain held in limbo completely stalls project rollouts, live migrations, and business launches. While security and verification guardrails are completely understandable, keeping a domain hostaged after ownership proof has been established is a critical operational failure.

:incoming_envelope: Direct Appeal to Netlify Support & Leadership

I am posting this here to bring immediate internal visibility to this ticket.

To the Support Team, Community Managers, and Netlify Leadership:
Please have an agent check the TXT record for verified-for-netlify.krishnakumar.tech, confirm my ownership, and manually purge the stale DNS reference so I can link it to my active project.

Let’s turn these 22-day turnaround times back into the swift, developer-friendly support Netlify was built on.

Thank you to any community manager or engineer who can escalate Ticket #1054221 immediately.

3

Hi @Krishnaqwerty, we apologize for the delay. You created multiple tickets.

However, we responded to the ticket #1051850. Kindly continue to respond to the ticket #1051850.