Please reset TLS/SSL state – “certificate parameter is required when updating an existing certificate”

Support
1

Hi Netlify Support,

I’m having trouble provisioning a Let’s Encrypt certificate for my site.

  • Netlify site name: nicsilver.netlify.app

  • Custom domain: nicsilver.com (using Netlify DNS and Netlify nameservers)

DNS looks correct in the Netlify dashboard:

When I go to Site configuration → Domain management → HTTPS and click “Provision certificate”, I immediately see this error in a popup:

certificate parameter is required when updating an existing certificate

It never starts provisioning and the site stays without an SSL certificate.

From the Netlify support guides and other threads, it seems my site’s TLS/SSL provisioning state might be stuck or corrupted.

Could you please:

  1. Reset/clear the TLS/SSL provisioning state for this site and domain, and

  2. Trigger a fresh Let’s Encrypt certificate for nicsilver.com and www.nicsilver.com?

I’ve attached screenshots of my DNS records and the HTTPS error dialog for reference.

CleanShot 2026-03-03 at 13.38.09@2x
CleanShot 2026-03-03 at 13.38.09@2x1180×590 38.4 KB

Thank you!

3

Hey @vxfactor :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!