Hello Netlify team,
I’m trying to add my custom domain huntly.com.br to my project, but I get the error:
“huntly.com.br or one of its subdomains is already managed by Netlify DNS on another team.”
Details:
- Custom domain: huntly.com.br
- My current project: huntltest (huntltest.netlify.app)
- My team: equipe de vitor (logged in as vitor@huntly.com.br)
The domain was previously managed on an old Netlify account that belonged to a person whose email has since been deleted, so I no longer have any access to that team or its DNS zone. I’ve checked all the teams I currently have access to and I can’t find the zone to remove it myself.
Could you please release/remove the stale DNS zone for huntly.com.br so I can connect it to my current account?
I’m the legitimate owner of the domain (registered at Registro.br) and I’m happy to prove ownership by adding a TXT verification record at my registrar — just let me know the exact host and value you need.
Thank you very much!