New domain: custom_domain is owned by another account

Support
1

Hi,

Site: litterlotto.netlify.app
Custom domain: www.litterlotto.com

I’m in the process of deploying a site for a client. Last step is to add their external custom domain. I was going to verify the domain in netlify before adding the CNAME and A record to reduce downtime. When I go to verify the domain, I get the following error:

custom_domain is owned by another account

My client says that they haven’t used Netlify with this domain before. I’m going to add a “verified-for-netlify” txt record, and will reply to this post when that has been done. Please can the domain be verified manually?

Thanks

2

I’ve added the verification txt record

3

Hey there, @d-pcy :wave:

Thanks for reaching out! We have freed up this domain and you should now be able to use it. Let me know if you have any further questions.

4

It let me add the domain today. Thank you!