Hi, @communityfrog, I want to thank you for commenting on this topic. More on this below.
(Note to others readers: The custom domain was shared here but deleted now. That information did help me find the issue.)
About the issue itself, I didn’t get the details about the specific custom domain originally and was never able to reproduce the reported bug. However, with the information you provided today, I was able to see the problem and I’ve gotten a bug filed for it.
To summarize, there was definitely an issue on our side. I corrected that issue manually and that is why the custom domain and SSL are working now for that site.
The bug is encountered with this workflow:
- Create an A or AAAA record for your custom domain (for example:
netlify.example.com. 3600 IN A 126.96.36.199 )
- Add that same custom domain to a site under Site Name > Settings > Domain management > Custom domains. (This makes a NETLIFY/NETLIFYv6 alias record which conflicts with the A/AAAA record.)
- Delete the A/AAAA record created in step 1.
- The NETLIFY/NETLIFYv6 records appear to still exist but in reality they stop working. (Behind the scene both records are deleted when only one should be.)
Our support team can resolve these issues easily using tools available to us. If anyone else experiences this, please do make a new topic and link to this topic in the post.
The only known workaround for this is to delete the DNS zone, remove the custom domain from the site settings, recreate the DNS zone, and add the custom domain back to the site settings. Again, though, you don’t have to use this workaround. Our support team can correct this issue easily if you let us know what custom domain isn’t working as I did here today for this site.
I also wanted to mention, @communityfrog, that there is a way to private message at Discourse’s “trust level 1”. All new accounts on community (which is hosted on Discourse) start at level 0 and increase over time. I’ve bumped you up to level 1 and this enables the PMs so you will be able to do that here going forward. (You’ll naturally progress to level 5 over time as you create topics and/or posts. The trust levels are there to stop spammers from posting on Discourse.)
To summarize, there was an issue on our side. It is a bug. We can fix it if you let us know. Also, if/when the bug is fixed we will post an update to this topic to let you know about it.
Again, if this happens for someone else, make a new topic and link us to this topic. Our support team can get the issue corrected once you let us know about it.