Netlify Identiy 404 erros preventing CMS login

jenlampton · January 17, 2024, 7:50pm

My netlify site name is vitalsigns-staging.netlify.app and the CMS is located at https://vitalsigns-staging.netlify.app/admin

None of our CMS account holders are able to log in due to 404 errors generated during the Netlify identity log in process. We reported the issue more than 2 weeks ago via an email to support, but none of the Netlify respondents have even indicated that anyone is working on a solution.

We really need to be able to use our website. What is the proper procedure to get a developer from Netlify to fix a problem? We do not need hand-holding while using the platform , we need someone to fix what’s broken.

We have also asked several times if Netlify Identity settings might have been tied to a particular user account, because we removed access for several people just before the problem began. We have also not gotten an answer to this question.

(If anyone on the forum has had experience with the CMS login not working after deleting several “site members” (not CMS users!) please share what can be done to log in to the CMS after that. Thank you!)

hrishikesh · January 17, 2024, 9:39pm

This is being discussed in the helpdesk and as we mentioned, this error seems to be coming from GitHub.

jenlampton · January 17, 2024, 10:52pm

For those who also experience this error, there is a public issue on GitHub that is very helpful:

github.com/decaporg/decap-cms

404 error "Not Found" after making repo private without regenerating token

opened 05:44PM - 31 Aug 18 UTC

closed 04:49PM - 04 Jun 19 UTC

jocap

area: docs kind: enhancement area: error-handling

**Describe the bug** When accessing the administration page at `/admin`, I wa…s prompted to log in. After doing so, I was presented with the same page, but with a "Not Found" message on the top of the page. Checking the browser console, it turned out that it was a request to `/.netlify/git/github/branches/master?ts=...` that had failed with a 404 error: ```.json { "message": "Not Found", "documentation_url": "https://developer.github.com/v3/repos/branches/#get-branch" } ``` **To reproduce** 1. Let Netlify create a GitHub repository for you 2. Manually make the repository private, without regenerating the token 3. Attempt to log in to the administration page **Expected behavior** It should display a more descriptive error message. In this case, ideally something like: > Your GitHub authorization token has to be regenerated, perhaps because you have made your repository public or private. … along with a link to the page where the user can regenerate their token. **Applicable versions** - Netlify CMS version: 2.0.10 - Git provider: GitHub - OS: Windows 10 - Browser version: Firefox 61

They have confirmed that “The 404 is a Netlify platform issue” and the solution is to generate a new GitHub API access token.

I was thrilled to learn that the problem took less than 5 minutes to solve, after not being able to log in for weeks while working with the helpdesk.

SamO · January 18, 2024, 2:53pm

hI @jenlampton Thanks for surfacing this and sharing this with the community.

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Netlify Identiy 404 erros preventing CMS login

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