Netlify Identity with Google auth: subset of users experience 500 error when posting JWT in auth header

Support
1

Hi everyone, I’m using Netlify Identity to authenticate my site with Google as an auth provider.

My users authenticate through Google using the react-netlify-identity library. Once they’ve logged in they’ll receive a JWT provided in the callback. My Netlify Function then makes a GET request to https://[my-site-url]/.netlify/identity/user with the JWT as a Bearer token in the authorisation headers.

I’m doing it this way in order to extract information I need about the user from the token.

This works fine for most of my users, but a small subset of them experience a 500 error that reads ‘Internal Error. ID: 01JMG5W2PZE0K5XG9CAP182SE5’. Can you provide any details for what might be going wrong here? I saw in another post @hrishikesh had mentioned there might need to be a change at Netlify’s end.

Thanks for your help,

David

3

We’ve followed up on this request in our helpdesk, feel free to ask any additional questions in that thread. Thanks!