Need help with site transfer

Support
1

Site Name: usspokane.com

Hello! It’s been 3 days since I started transferring my website from Squarespace to Netlify. I thought I did everything correctly but when I look into the DNS settings on Netlify it still says “awaiting external DNS”.

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Are there any files I’m missing? I was instructed to transfer over any MX, TXT, and SPF files as well as any files pertaining to email. I also copied the Netlify Nameservers one by one and replaced them in Godaddy.

Any help on this would be greatly appreciated. Thanks!

2

Do you have or did you delete any NETLIFY records from the domain management page in the Netlify dashboard?

3

I did have some Netlify records that appeared in my DNS settings which I deleted. They appeared after my first attempt to transfer the DNS settings.

4

That explains your issue. These records are required to make the domain work.

  1. Remove the domain from the site.
  2. Reassign it.
  3. Don’t delete the records.
5

How can I safely remove and reassign? I’m guessing I have to go to domain management > options > remove domain?

Once I remove and reassign, will I have to wait an additional 72 hours for everything to transfer over?

6

No.

You remove the custom domain from your site only not from Netlify DNS completely.

Not if you do what I have said.

7

Hi there, I see were are now helping you in the Help Desk. I’ll go ahead and close out this forum thread. Thanks!