Need help with Domain Name

Support
1

Hello everyone, need some help with DNS technicalities and stuff, what do you suggest?

For context:

  • My client’s website: bruceevaristo.com
  • My client bought the domain name at domain.com
  • Deployed the site through netlify (bruceevaristo.netlify.app)
  • Only the netlify.app version of it is working but we want it to be .com
  • It used to work for a bit on .com and have the ocassional " Your connection is not private" Error but now, it’s stuck on the " Your connection is not private"
  • Checked the DNS panel a bajillion times
  • Been with this problem for months

If you have any further questions please contact me through here I will check daily, thanks.

2

The site isn’t being served by Netlify, as evidenced by:

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The appropriate documentation is:

The DNS panel where?

3

Hey! Pardon the late reply but thank you for the documentation

I mistakenly called it DNS Panel, but I meant to DNS Records in the Netlify website.

Edit: I guess DNS Panel and DNS Records can be interchangeable terms as I’ve learned just now

4

No. I DNS Panel (or control panel) is the location you manage DNS records. They are not interchangeable terms.

@nathanmartin has highlighted the problem. The cause for this is as follows:

$ whois bruceevaristo.com
   # omitted output for brevity
   Name Server: DNS1.P07.NSONE.NET
   Name Server: DNS2.P07.NSONE.NET
   Name Server: DNS3.P07.NSONE.NET
   Name Server: DNS4.P07.NSONE.NET
   Name Server: NS1.DOMAIN.COM
   Name Server: NS2.DOMAIN.COM

The IP address is coming from the ns*.domain.com name servers. You’ll need to remove these two records.

1 Like
5

Two questions:

  • The domain name is bought form domain.com, removing these records, would we still have to pay the hosting fee?
  • If I remove these two records, does the website work fully functional with .com?
6

You can read any documentation online to get a better understanding of what the nameserver is doing, e.g.
https://www.cloudflare.com/learning/dns/dns-records/dns-ns-record/

If you mean some hosting fee that you’re paying to domain.com, that’s not really a question for Netlify’s support, but rather for domain.com’s

Removing nameserver values from your domain will almost certainly have no impact at all on any accounts you have with any providers.

If you have some account with someone you want to cancel, you would need to contact them about it.

If you remove those two records, and the remaining ones are Netlify’s, then you would have done this:
https://docs.netlify.com/domains-https/netlify-dns/delegate-to-netlify/

2 Likes
7

Okay, I may have caused some confusion.

I didn’t mean hosting but rather paying for the domain name. So as long as I have the domain name paid for, and I’m not really using their hosting service it should not be much of a problem?

Thanks again

8

@CyberZword Wherever you bought your domain name from is your ‘domain registrar’.

You pay the registrar yearly (sometimes in advance) to keep the domain registered in your details.

If you don’t pay for the domain it would eventually expire and be released where it may be purchased by someone else.

2 Likes
9

Correct.

So you can remove the name servers and use Netlify’s hosting service (which I assume is your aim.)

1 Like
10

I have removed the two records and the remaining ones are Netlify’s but it’s still giving me the same error despite having removed the ns*.domain.com. Is there something else I need to do?

11

@CyberZword You might want to double check it, but if it seems correct then you’ll presumably need to wait for propagation.

I currently see:

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Using this check for example is showing different results with different servers:
https://dnschecker.org/ns-lookup.php?query=bruceevaristo.com

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12

Hello sorry for the late reply, but it’s showing this screenshot, I’m not sure if the issue has to do with the TTL

Screen Shot 2024-08-22 at 9.09.19 PM
Screen Shot 2024-08-22 at 9.09.19 PM2714×1430 318 KB

13

Your DNS is still very much misconfigured:

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I don’t know why you have all those A records, unless you want those subdomains to be available, but to host your site on Netlify, the top 2 records need to be gone at a minimum. Then, you also need to remove the 4 NS records from this screenshot.

14

Ok, just one question though, why delete the dns*.p-7.nsone.net records if they were provided through Netlify?

I also have to let you know that I’m using email.js for this website, will deleting the top two records interfere with that?

15

In regards to this:

Ok, just one question though, why delete the dns*.p-7.nsone.net records if they were provided through Netlify?

The reason why is because it is the correct thing to do here. You do not declare authoritative name servers within the DNS zone itself. The authoritative name servers are controlled at the registrar and not in the DNS zone delegated to Netlify DNS. These DNS records are doing nothing. You can leave them if you want but keeping them pointless as they do nothing.

I also have to let you know that I’m using email.js for this website, will deleting the top two records interfere with that?

That is a question about email.js and we don’t provide technical support for third-party software. This is covered in the scope of support documentation (see “Troubleshooting Custom Code”).

My best guess is that it the change will not impact email.js in any way. However, if it does, then you can recreate those DNS records.

16

I have removed the DNS Records as said above, I will get back to this Forum as soon as I can.

17

I checked my website, but still up til now, it’s returning the same Privacy Error message?

18

You still need to remove this A record from your DNS records:

Name: bruceevaristo.com
TTL: 3600 seconds
Type: A
Value: 66.96.162.140
19

Record removed just now, waiting to see what happens :eyes:

20

Nothing new about the website, it’s still returning the same message…?

Do you guys know any other resources that might help more with this situation?