I’m trying to move our DNS to Netlify for the domain
torontojs.com, but another account has already apparently added the domain. We’ve checked in the org and nobody has found it in their account, so we would like it released manually if possible. For now we’re using the apex cname method but would like to move fully to Netlify DNS hosting.
I’ll add the
verified-for-netlify DNS TXT record asap with a link to this topic. Site ID is
the DNS record has been added
Hi kieran when I tried to verify your domain it shows up as invalid. Did you follow the instructions in
Sure did! This is what I see when I dig the record:
% dig txt verified-for-netlify.torontojs.com
; <<>> DiG 9.10.6 <<>> txt verified-for-netlify.torontojs.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 57160
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 0
;; QUESTION SECTION:
;verified-for-netlify.torontojs.com. IN TXT
;; ANSWER SECTION:
verified-for-netlify.torontojs.com. 300 IN TXT "https://answers.netlify.com/t/name-has-a-conflicting-custom-domain-in-another-account/84907"
;; Query time: 36 msec
;; SERVER: 10.0.1.1#53(10.0.1.1)
;; WHEN: Tue Feb 07 10:24:22 PST 2023
;; MSG SIZE rcvd: 156
Thanks for the follow-up. It looks like you were able to successful add the domain
torontojs.com to your site
You can configure External DNS by follow our Support Guide here:
Last reviewed: February 2022
Note: All options discussed in this guide assume you have already
added your custom domain to your Netlify site.
Hi there! Need to get your site up and running with DNS? Start here with either Newly purchased domain or Existing domain that you’ve already used.
Newly purchased domain
If you have a brand new domain purchased from a registrar such as Namecheap or GoDaddy, and you want to quickly get your DNS set up, you have two options:
External DNS - Create the…
You’ll follow option 1 for External DNS, by pointing an
A Record for
188.8.131.52. You’ll also need to create a CNAME Record pointing to
Let us know if you have any questions.
We have not been able to add the domain to Netlify’s DNS, as it is still assigned to another account. We’d like Netlify to host the DNS instead of using an apex CNAME
The error we’re seeing is:
name torontojs.com has a conflicting custom domain in another account
Can you please remove the domain from the other account so we can add it to this one?
Thank you for clarifying and letting us know the error you were seeing. You should now be able to add configure
Netlify DNS for the domain.
Please let us know if you continue to have any issues. Thanks!
im having the same issue.
shadeaio.com is my website domain
and it says name shadeaio.com has a conflicting custom domain in another account
but I own the domain…
Hey there, this is happening because the custom domain you’re trying to use already exists on Netlify under a different account.
verify domain ownership and let us know by responding here when that’s done. If the verification is successful we can remove the domain from the other account so you can use it on yours.