MX records not publishing to Netlify DNS (email outage for prismproposals.com)

Support
1

Site name: transcendent-entremet-c234d5.netlify.app
Custom domain: prismproposals.com

Hi Netlify team,

My domain is using Netlify DNS with nameservers. I have added the standard Google Workspace MX records. These records show up in the Netlify DNS UI, but they are not actually being published.

When I run:

dig MX prismproposals.com @dns1.p09.nsone.net

…I get “no records found”. I’ve deleted and re-added the records multiple times and waited over an hour, but they still do not publish. The website records are working fine (A/NETLIFY records), but without MX records being published, all of my email is down — which is urgent as I need it for client communications and verification codes.

Could you please refresh or re-publish the DNS zone for prismproposals.com so these MX records go live?

Thank you so much for your help — I appreciate a quick response since this is causing complete mail outage.

2

Hi there, Thanks for reaching out and for notifying us of this! Yesterday, our DNS provider experienced an incident regarding DNS propagation, so I think that may have affected your MX records. I now see them propagated and confirmed they are synced to your DNS zone. Can you test out your email and confirm if it’s working again?

Thanks!

3

It is working now!

Thank you for your help.

| charlottechhum Support Engineer
September 17 |

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Hi there, Thanks for reaching out and for notifying us of this! Yesterday, our DNS provider experienced an incident regarding DNS propagation, so I think that may have affected your MX records. I now see them propagated and confirmed they are synced to your DNS zone. Can you test out your email and confirm if it’s working again?

Thanks!