Hey! I’m Jen, and I use they/them or she/her pronouns.
I joined the support team in January 2020 and am having a blast so far My background in tech spans technical teaching and writing, contributing to a few open source projects, and, once upon a time, building a packet sniffing app with a friend.
I love helping people get unblocked, getting to the bottom of weird bugs, and learning about internet infrastructure.
Favorite RFC: This tribute to Jon Postel, “who had to keep track of all the protocols, the identifiers, networks and addresses and ultimately the names of all the things in the networked universe.” https://tools.ietf.org/html/rfc2468
Favorite emojis: and