Lost Domain access

Support
1

Hello Netlify Support,

I previously added my domain (thearsnet.com) to a Netlify account that I have since deleted. Now, when I try to add the domain to my new Netlify account, I receive the error:

“thearsnet.com or one of its subdomains is already managed by Netlify DNS on another team.”
my current site name: thearsnet.netlify.app

Previous email:complexcomputer28@gmail.com
I am the owner of the domain and can verify ownership by adding a DNS TXT record if needed. Please help me remove the domain from the previous (deleted) account so I can add it to my new Netlify account.

1 Like
3

I’ve routed this request to our helpdesk, we’ll follow up via email.

1 Like
4

I have a problem that somehow may be similar. I created an account on Netlify, created a project, and added a Domain purchased through Netlify. It turns out that I moved my project to another platform and deleted the project from Netlify. My access to my domain is gone. I try to add it again, but it says it is already being used. How do I resolve this? Thanks!

1 Like
5

Hello Netlify Support,

I previously added my domain (marios-potamitis-insurance.com) to a Netlify account that I have since deleted. Now, when I try to add the domain to my new Netlify account, I receive the error:

marios-potamitis-insurance.com or one of its subdomains is already managed by Netlify DNS on another team.”
my current site name: thearsnet.netlify.app

Previous email mario.potamitis@gmail.com
I am the owner of the domain and can verify ownership by adding a DNS TXT record if needed. Please help me remove the domain from the previous (deleted) account so I can add it to my new Netlify account.

7

Hey @marioandria :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!