Let's Encrypt SSL provisioning stuck on custom domain — gingerbeerchile.cl

Support
1

Hi Netlify Support team,

Let’s Encrypt SSL certificate provisioning has been stuck for over 24 hours on my custom domain and I’ve exhausted all the self-service options. Requesting a manual trigger on your side.

Site details

  • Site name: fastidious-meringue-789134
  • Site ID: 7b365f48-da3f-42ce-859c-f0f7915e2e66
  • Custom domain: gingerbeerchile.cl
  • Alias: www.gingerbeerchile.cl
  • Managed DNS: yes (Netlify DNS)
  • Account owner: paulfloorp@gmail.com

Current state

  • The .netlify.app subdomain serves the site perfectly over HTTPS.
  • DNS is correctly delegated to dns1-4.p02.nsone.net (confirmed via the .cl registrar NIC.cl).
  • SOA record confirms the zone is managed by Netlify (domains+netlify.netlify.com).
  • NETLIFY records for both apex and www exist in the DNS panel and resolve to fastidious-meringue-789134.netlify.app.
  • No CAA records on the domain, so Let’s Encrypt is not blocked.
  • The Domain management UI alternates between “Waiting on DNS propagation” and (after clicking Verify/Retry) “DNS verification was successful”, but the certificate never progresses to “Provisioning” or “Provisioned”.
  • The internal verify endpoint /sites/<site_id>/ssl/verify_custom_domain returns {"result": true}.
  • However, GET .../ssl returns null and site.ssl stays false.

What I’ve already tried

  • Clicking “Verify DNS configuration” and “Retry DNS verification” multiple times
  • Removing and re-adding both the custom domain and the www alias via the Domain management UI
  • Confirming domain_aliases includes www.gingerbeerchile.cl
  • Waiting over 24 hours since DNS verification first succeeded

It looks like the Let’s Encrypt provisioning job is stuck in the queue on your side and needs a manual nudge. Could you please trigger a fresh Let’s Encrypt provision on this site?

Thanks a lot!
Paul

3

Hey @Paul_Floor :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!