Last-Ditch Effort to Retrieve Form Submission Info

Support
1

Netlify site is auditbycherie.netlify.app.

I had an issue with my form submission within the last day. It was working perfectly fine before the problem started, but I’ve fixed it now. I just realized I had a potential client use the contact form to reach out to me, but it seems my form wasn’t working when that happened. I don’t see it on the dashboard and it never came through to my email.

I have a Facebook conversion API manually set up on my site, so I was able to see the log. Unfortunately, I have no info about who this person is. I’ve tried checking my analytics tools but their data was blurred out. This is just a last-ditch effort to see if there’s any way I can get the details submitted through the form. The person was redirected to my thank you page after, but the submission never came in.

Thank you!

2

@cherieodu Knowing how your form was configured the data was only being sent to:

https://auditbycherie.netlify.app/.netlify/functions/sendConversionEvent

The payload for which took the format:

{
  "firstName": "Test",
  "lastName": "Test",
  "email": "test@test.com",
  "eventSourceUrl": "https://auditbycherie.netlify.app/",
  "fbc": null,
  "clientIp": "...",
  "clientUserAgent": "..."
}

Are you storing that firstName, lastName, email anywhere?

You could also try the Function Logs:
https://docs.netlify.com/functions/logs/

If it’s not in either of those places, you’re likely out of luck though.