@pastpleasure It looks like @SamO might have misread your original post.
If you’re trying to transfer the domain away from Netlify to Name.com there is a support guide here with steps:
[Support Guide] How do I transfer my domain name to (or away from) Netlify?
Hopefully the guide isn’t outdated (it was last updated in May 2022), but once you’ve performed the various steps it mentions, it seems you ultimately have to contact Netlify Support:
Please head to http://www.netlify.com/support and choose the transfer option from the dropdown menu.