So I would like you to either change the nameservers for me to what I wanted at first or perhaps transfer the whole domain to me on name.com (I read elsewhere that you are resellers of domains on name.com)
You should be able to do this on your own. Select your domain. Make note of the four name servers listed in the Name servers panel. Log in to the account you have with your domain registrar and find their instructions for updating name servers. Replace the name servers with the name servers for your Netlify DNS zone. The reverse should apply if you are transferring to a different DNS provider
Hopefully the guide isn’t outdated (it was last updated in May 2022), but once you’ve performed the various steps it mentions, it seems you ultimately have to contact Netlify Support: