Hi,
my domain trafficwrks.com, is not getting its https cert, my domain is still with my old host but I have changed the A and CNAME record to point to Netlify, which seems to be correct.
Can anyone help to see if there is something I’ve gotten wrong, been troubleshooting for a few hours again and I just can’t figure it out.
thanks!
@JJ84 Your CNAME record for the www seems wrong, it looks like you’ve followed the apex instructions for it.
Follow these instructions for the www:
https://docs.netlify.com/domains/configure-domains/configure-external-dns/#configure-a-subdomain
Thanks for the reply, but i am not sending a subdomain over, i am trying to point the main domain name?
@JJ84 www is a subdomain.
As per the documentation I linked:
The documentation then explains that the CNAME record should point to your sitename on netlify.app
The record of apex-loadbalancer.netlify.com you’ve used comes from the apex instructions.
yup i got it, so i’ve added and readded domain in netlify and i am still getting the same problem?
@JJ84 I can’t help you much more, (I don’t work for Netlify).
What I got you to do is just Step 1 of the related Support Guide:
https://answers.netlify.com/t/support-guide-troubleshooting-ssl-certificate-errors/39865
ah I didnt realise, thanks very much for the help mate
Hi @JJ84,
Thanks for reaching out!
Im not finding a site that has trafficwrks.com assigned. I tried looking at trafficwrks, but it seems that site was taken down. Could you provide the URL to the netlify site (for example sitename.netlify.app)?
this is what i have set up currently, i wanted to keep my email at the current setup I had. Please let me know what I’ve missed here.
There is no website set up as yet, was trying to first send the domain over and noticed I wasn’t getting the https.
Thanks, Jon
HI @JJ84,
Thanks for following up. I do see that you have the DNS configured, however, I’m not finding a Netlify site with trafficwrks. Could you provide a link to the Netlify UI of the site? It doesn’t appear that trafficwrks.netlify.app is the site.
I’ve redone everything, the link is this; fastidious-biscotti-420dd3.netlify.app
I have assigned domains
I see we were able to successfully provision an SSL certificate.
great thanks! Not sure what happened here!
Hey, I had a similar issue before turned out it was a DNS propagation delay combined with a caching problem on my website. Sometimes it can take a bit longer, especially if the previous provider’s DNS settings were sticky. Try clearing your local DNS cache or check with a tool like whatsmydns confirm if everything is pointing to Netlify correctly globally. Hopefully it’s resolved by now!
