Having task timeout error after 10.02 seconds

Support
1

we are having timeout error after 10s

from function logs: we are getting this error (ERROR Task timed out after 10.02 seconds)

2

@aniksarker1612 The default function execution time limit is 10 second as shown here:

If you’re on a Pro Plan you can request that Netlify increase the limit.

3

hi, @nathanmartin
yes, we a on pro plan!
can you please upgrade the function execution time 10s to 26s for us so that we can check from our side ?

4

@aniksarker1612 I cannot, as I do not work for Netlify.

@hrishikesh @SamO See above request.

1 Like
5

thanks @nathanmartin :pray:

6

if you are on pro plan then you can request netlify to increase the limit i have done this couple of days ago.

7

to whom should i request ?
@chjames

8

We have successfully resolved the issues we were facing, and as a result, there is no longer a need to increase the function execution time. We would like to express our sincere gratitude for your support and guidance throughout the entire troubleshooting process. Your assistance has been invaluable to us. @hrishikesh @SamO

Thanks :pray:

9

Just the Netlify staff in general, two of whom I had tagged.

You can also do so by the support form when you’re on a Pro Plan.

Great work.

10

Hello,
Thank you for your support and guidance throughout the troubleshooting process. We greatly appreciate your assistance.

Thanks,
Anik Sarker

11

Hi @aniksarker1612 :wave:t6: , I know you said you solved it but I did increase your function timeout. Please re-deploy to see this take effect?

12

can you please revert back it to 10s ? :slight_smile: :pray: @SamO

13

Hi @aniksarker1612 sure can do. I moved your function timeout back to the default (10s). You’ll need to re-deploy to initiate the change.

14

Hello Support Team,

Getting timeout error very frequently. Can you please bump timeout for my site.
Social login in app takes time.

Frequent 500 error is not looking good on users side.

Screenshot 2023-06-30 at 20.52.32
Screenshot 2023-06-30 at 20.52.321714Ă—666 48 KB

15

Hi, for which site on your account?

16

Site id - c79fc741-c95c-41df-aa99-6f6070c0291e

17

Hi there! thanks for providing that info. I see your account is on the starter tier we can definitely bump you up to 26 seconds, but you’ll need to be on the Pro tier for us to make that change - that’s a requirement that applies to everyone who wants a bigger timeout. You can upgrade to Pro easily through the Netlify UI dashboard.

If you let us know when you have upgraded, we can change the settings for you!

18

Hi could you bump the timeout for my site up to 26 seconds as well?

Site id: 45311509-5ff2-4df8-8c2c-0a3686933641

19

Hi @DannyVogel :wave:t6: thanks for reaching out and welcome to the community! I have increased your function timeout please re-deploy to see this take effect.

1 Like
21

Hi @SamO
Can you increse the timeout to maximum for my projects
Site ID: 21a1cf76-e10f-47a3-ac50-3c31554039fe
Site ID: e0de4a74-d3f6-488f-830d-df7941cfe169