GoDaddy email HELP PLEASE!

Support
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1

hey fellas,

i have an issue i can not access my company email since the dns is registered on Netlify. it render go daddys guides useless. what to do?

please help me. go daddy says they can’t help.

i saw many solutions in this forum that are not helping, as i don’t even understand how and where to start.

cheers

this is the guide that i can not do cuze my domain is on netlify:

  1. Sign in to your other GoDaddy account’s [Domain Control Center]
  2. Select your domain name.
  3. Scroll down to the Additional Settings section, and then select Manage DNS.
  4. Under DNS Records, select Add. Add the following records:
  • TXT Record: Select TXT as the Type, and then enter
2

Hi @saeeddawod :wave:

What is the domain you are having issues with?

You will need to know what the MX servers for GoDaddy are and add these records to Netlify DNS order to get your email working.

1 Like
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hey Coelmay thanks for your reply,

so i manage to find it on godaddy,

but for all the information there have a filed called “target” which the Netlify “create a new dns record” form doesn’t have.

in netlify “Create DNS” after picking type CNAME , i have
record type, name, value, TTL in seconds (optional).

while in godaddy i have “name” and “target”

same with MX and other fields.

I just have to be extra careful so i won’t drop my website (ethstamp.io) while doing this

4

For an MX record, in the name field you will put @ while the value field will have target—i.e. the mail server address. For example

netlify-domains-add-mx-record
netlify-domains-add-mx-record1200×1288 109 KB

Adding MX records won’t drop your website.

2 Likes
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thank you so much! problem solved then <3

1 Like
6

Thank you for solving this problem, @coelmay! Happy building, @saeeddawod!

7

I understand the frustration you must be feeling. If your company email is hosted on GoDaddy, but the DNS (Domain Name System) is registered on Netlify, it can cause complications when trying to access your email. Here are a few steps you can take to resolve the issue:

  1. Verify DNS Settings: Ensure that your DNS settings on Netlify are correctly configured. Check that the MX (Mail Exchanger) records are correctly pointing to GoDaddy’s email servers. You may need to consult Netlify’s documentation or contact their support for assistance with DNS configuration.
  2. Email Client Configuration: If you are using an email client (e.g., Outlook, Thunderbird), double-check that the email client settings are correctly configured to connect to GoDaddy’s email servers. Verify the incoming and outgoing server settings, ports, and authentication credentials. GoDaddy’s documentation or support team can provide the specific settings you need.
  3. Temporary DNS Change: As a temporary solution, you can change the DNS settings back to GoDaddy’s DNS servers. This will ensure that your email services continue to function correctly while you troubleshoot the issue with Netlify. Once your email access is restored, you can work on resolving the DNS configuration on Netlify.
  4. Seek Professional Help: If you are unfamiliar with DNS management or if the issue persists, consider seeking assistance from a professional web developer or IT consultant. They can help navigate the complexities of DNS and ensure proper configuration between GoDaddy and Netlify.
  5. Contact GoDaddy Support Again: While GoDaddy may have initially stated they can’t assist due to the DNS registration being on Netlify, it is worth contacting their support again to explain the urgency and difficulty you are facing. They might be able to offer alternative solutions or escalate the issue to a higher level of support.

Remember, resolving DNS-related issues requires careful configuration and collaboration between the DNS provider (Netlify) and the email hosting provider (GoDaddy). Patience, persistence, and seeking appropriate expertise will increase your chances of successfully regaining access to your company email.
Source: https://mayiassist.net/godaddy-email-login-365/