Free plan shows run out of credits but credits remaining — deploys blocked

Support
1

Hello Netlify Support Team,

My production deploys are currently blocked on my free plan. My dashboard is displaying a banner stating that I have run out of credits, but my “Usage & Billing” page shows that I still have credits remaining.

Could a team member please look into this and clear the stuck credit flag on my account so my site can deploy again?

Here are my account details:

  • Team Name: jasonfeldman’s team
  • Affected Site URL / API ID: feldmanfamily.netlify.app

Thank you for your help!

2

Same issue here — free team “dean-kmloh” shows 30/30 credits available on Usage & Billing, but I’m getting the “has run out of credits” banner and production deploys / Agent Runners are disabled. Would appreciate a look at my account too.

3

Adding my specific site details to help with the lookup:

  • Team Name: dean-kmloh’s team
  • Affected Site URL: lohkahmeng-portfolio.netlify.app

The Usage & Billing page shows 30/30 credits available for the current billing period (Jul 8 – Aug 7), but the “has run out of credits” banner is still showing and blocking production deploys. I have commits sitting on GitHub ready to deploy that just aren’t going live because of this. Would appreciate someone looking into clearing the flag on my account.

Thank you!