Every site name I choose gets "subdomain is not valid" and "This site name is already taken"

  • Real newbie to this.
  • I’ve had a netlify account for a while and push from RStudio / quarto, or via the netlify cli; these have worked in the past.
  • site name: https://comfy-sprinkles-0b7c8f.netlify.app/
  • I want to learn how to create a simple web page and need to be able to give it a valid, available name I want.
  • I simply uploaded a folder from my pc with an index.html file and a couple of other innocuous files, to make sure I know how this all works.
  • I’m trying to change the name to ANYTHING. Have tried nypolicy; nypolicy-aip; nypolicy-boyd; boyd-nypolicy, nypolicy-1234554321; and so on. All valid names, all available as far as I can see.
  • Everything fails. Whether I try to change through “Manage site name and thumbnail” or via netlify cli, it will not let me change the name from what netlify chose randomly. I always get “subdomain is not valid” and “This site name is already taken”
  • I did ask the chatbot. It’s answers were not relevant. It said I should make sure I use a valid name.

Many thanks for any help you can give.

Hi there! I double checked and it doesn’t look like all of those site names are taken. Could you confirm that you’ve selected “edit site name” in the drop down options menu here?

Hi Sid,

Thanks for the fast response. I tried resplying with screenshots but got the message, “Sorry, new users can only put one embedded media item in a post.” So let me copy the text I sent below and I will try to add the screenshots one at a time.

Here’s what I wrote:

Here are a few screenshots showing what I see:

  • “Site information” box (arrived at via “Site details”), with url of page I’m on in upper left corner
  • “Manage site name and thumbnail” box, before I try to change the name
  • “Manage site name and thumbnail” box, with proposed new name, before saving
  • The errors I see when I hit save

You can see that I’m presented with “Manage site name and thumbnail”, not the “Change site name” that your screenshot shows. I don’t know if that has anything to do with it. I doubt it. I looked for a way to get to “Change site name” but I don’t see that anywhere.

Here’s the error message I see. I’ll try to upload the prior screenshots next.

What I see before changing name

What I see after changing name but before hitting save.