Domain Registration Failed/Stuck - Not Charged After 3 Days - https://www.google.com/url?sa=E&source=gmail&q=amrutbhumi.com

Support
1

Hello Netlify Support Team,

I am experiencing a severe issue with a domain I attempted to purchase directly through Netlify, and the process has been completely stuck for 3 days.

1. Netlify Site Name:

  • amrutbhumi.netlify.app (This is the Netlify subdomain I am trying to connect to.)

2. Custom Domain & Error Details:

  • Custom Domain: amrutbhumi.com

  • Status in Dashboard: “Preparing your domain…”

  • Error Message in HTTPS Section: “We could not provision a Let’s Encrypt certificate for your custom domain.” (See attached screenshot).

3. Crucial Context (Why it is stuck):

  • I initiated the purchase of amrutbhumi.com directly through the Netlify UI 3 days ago.

  • I have not been charged yet for the domain registration fee.

  • This suggests the issue is a failure or hang-up in the domain registration/transaction process with the registrar (Name.com) and is not a simple DNS propagation delay. Netlify cannot provision the SSL certificate because the domain is not yet fully registered or under Netlify’s control.

4. Steps Taken:

  • Waited for 72+ hours.

  • Attempted to click “Verify DNS configuration” (which sometimes shows successful, but the error returns immediately).

  • Refreshed the page multiple times.

5. Request: I kindly request that a support engineer look into the transaction/registration status for amrutbhumi.com on your end to resolve the stuck state and complete the purchase so the DNS and SSL provisioning can proceed.

Thank you very much for your help!

3

Hey @Oscuro05 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!