Domain pointing to a deleted account

Support
1

I am trying to connect accumen.xyz to a new Netlify account, but I am getting a message that accumen.xyz or one of its subdomains is already managed by Netlify DNS on another team.

The previous Netlify account that managed this domain used my old Gmail account, and that account has been deleted. I no longer have access to that old account/team.

I control the domain accumen.xyz and its DNS. The domain is now on Spaceship nameservers, and I am ready to add any verification TXT record you require.

Please help me:

  1. Verify my ownership of accumen.xyz

  2. Release the domain and any related subdomains from the old deleted Netlify account/team

  3. Allow me to connect the domain to my current Netlify account

If needed, I can add the requested TXT verification record immediately.

Thank you.

3

Hey @Accumen :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!