Domain not recognized by Netlify after DNS zone cleanup – SSL still blocked

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Hi Netlify team,

I’ve deleted the inactive Netlify DNS zone for my domain oscarsanemeterio.es, and I’m using external DNS (Hostinger) pointing to Netlify IPs (75.2.60.5 and 99.83.190.102). DNS is fully propagated and confirmed via dnschecker.org.

Despite this, the dashboard still shows:

“oscarsanemeterio.es doesn’t appear to be served by Netlify”

…and SSL won’t provision. I’ve removed and re-added the domain, waited over 48h, and tried the “Renew certificate” button without success.

Could you please perform a domain state reset to clear any stale backend configuration?

Thanks a lot!

Hi, @osanemeterio. The is working now for both oscarsanemeterio.es and www.oscarsanemeterio.es.

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