Domain mindchallenge.pt stuck on deleted team – please release

Support
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1

Hello Netlify Support,

I am trying to add my custom domain mindchallenge.pt to my new team/project, but I receive the error: “This domain is already managed by Netlify DNS on another team.”

My previous team was deleted before I had the chance to remove the domain. I no longer have access to that team.

I have already added the verified-for-netlify TXT record to amen.pt to prove ownership.

Could you please release mindchallenge.pt from the old deleted team so I can connect it to my current project monumental-sprite-247285.netlify.app?

2

I have successfully added the verified-for-netlify TXT records to both mindchallenge.pt and goldenspot.pt. Please release them.

3

Hi Fatima, apologies for the late response.

For future requests, kindly contact us at Netlify Support when a response on the forum delays.

I will migrate your request to our helpdesk. A member from the support team will reach out to you soon.

5

Hey @Fatima_Carvalho :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!