stie: deathwords.netlify.app
Issue adding domain: When I try to add a domain (thelab.games) that I own from a namecheap account the site tells me that it is associated with another account. It says to contact support to resolve this but since I am on a free account support will not help me.
@thauber Support will help you, but they’ll help you via this community forum.
Netlify need to remove the domain from the other account manually.
To do this, they first need you to confirm you’re the domain owner by following these instructions:
https://answers.netlify.com/t/support-guide-verifying-domain-ownership-for-netlify-custom-domain/13765
The value that you would use is:
https://answers.netlify.com/t/domain-i-own-already-associated-with-a-different-account/129650
Once done, let them know by posting here to say it’s ready to be checked.
Then you just need to wait until they see your post, check the value and do the removal.
Thank you for the information! It was very helpful. I’ve completed this and it’s ready to be checked.
The domain has been removed from the other site.