Domain certificate

Support
1

Site name: taazabazar.netlify.app
Custom domain: tazabazar.kz

Issue: SSL certificate is not being provisioned for my custom domain. The site shows “Not Secure” in the browser and SSLLabs shows the certificate is still for *.netlify.app instead of tazabazar.kz.

What I have done:

  • Set Netlify as my nameservers on ps.kz (confirmed working on dnschecker.org — all showing dns1.p03.nsone.net)
  • Both tazabazar.kz and www.tazabazar.kz are added as custom domains in Netlify
  • DNS records in Netlify show NETLIFY type records for both root and www pointing to taazabazar.netlify.app
  • I have clicked “Verify DNS configuration” multiple times over 24 hours
  • dnschecker.org confirms DNS is fully propagated worldwide

Current HTTPS section status: Still showing certificate mismatch, cert is for *.netlify.app not tazabazar.kz

Could you please manually trigger SSL certificate provisioning for tazabazar.kz? Everything on the DNS side appears to be correctly configured.

3

Hey @Javed1 :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!