DNS zone held by deleted team — need release

Support
1

route2trade.com DNS zone held by deleted team — need release (email ticket #1034200 open)

Hi team, I accidentally deleted my Netlify team. The DNS zone for route2trade.com is still held in Netlify’s system from that deleted team, so I can’t add the domain to my new project.
• Domain: route2trade.com
• New project: gilded-pastelito-518275.netlify.app
• Account email: trwessentials@gmail.com
• Error when adding domain: “route2trade.com or one of its subdomains is already managed by Netlify DNS on another team.”
• Netlify Internal ID (from 404 page): 01KRWT52FFYQN6WHBMTQBSK8AC
• Existing email ticket: #1034200
GoDaddy nameservers are back to default and I’ve set an A record to 75.2.60.5 — requests reach Netlify but show “Site not found” because the domain isn’t linked to my new project.
Hard deadline: Tuesday morning UK time. Any help appreciated.

2

Gentle bump — hard deadline is Wednesday morning UK time. Happy to provide any further info needed. Thanks for your help

4

Hey @Tyrese_Williams :wave:,
Thanks for reaching out!

We’ve gone ahead and created a support ticket for you, so our team can follow up with you directly via email from the help desk. Our Support crew will be in touch with you by email soon.

Great news: these days anyone can reach out to Netlify Support. First, you can try getting an answer using Ask Netlify, our helpful AI search tool. If your question isn’t answered there, you can submit a ticket using the support form, and we’ll take it from there.

We’re keeping the community around for swapping ideas, sharing tips and tricks, and talking shop with other folks building on the platform — but for support issues, tickets are the way to go.

Thanks for being here, and keep an eye out for that email from us!