DNS and SSL Issues for Custom Domain ranchworkusa.com

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1

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  • Netlify Site Name: ranchworkusa.netlify.app
  • Custom Domain: ranchworkusa.com
  • Issue Description:
  • After renewing the SSL certificate via Let’s Encrypt, the site works for a short time but then breaks intermittently.
  • The error typically relates to DNS or SSL mismatches, with browsers showing an unreachable page or SSL error.
  • DNS Configuration:
  • A Record: @ -> 75.2.60.5 and 99.83.190.102
  • CNAME Record: `www → ranchworkusa.netlify.app
    The DNS records have been configured in GoDaddy and verified via whatsmydns.net.
    Build Problems: No build issues. Deploy logs and settings seem fine, but I can provide them upon request.
    Support Guides/AI: I reviewed the Support Guides and used Ask Netlify, but the issue remains unresolved.
2

Hi @gerchbergl,

Thanks for reaching out!

Checking on the domain, I’m showing you do have External DNS configured correctly for the bare domain ranchworkusa.com:

host ranchworkusa.com
ranchworkusa.com has address 75.2.60.5
ranchworkusa.com has address 99.83.190.102

However, you’ll want to create a CNAME Record that points to ranchworkusa.netlify.app for the www subdomain.

host www.ranchworkusa.com
www.ranchworkusa.com is an alias for ranchworkusa.com.
ranchworkusa.com has address 99.83.190.102
ranchworkusa.com has address 75.2.60.5

I also see that a DNS Zone was created, however the DNS Zone is inactive, since you’re not using the Netlify DNS Zone we recommend deleting it as it could cause issues with obtaining a SSL Certificate.

Once you’ve created the CNAME Record mentioned above, you should be able to remove the DNS Zone here.

3

I’ve deleted the DNS zone on Netlify and renewed the SSL certificate on Netlify. It seems to be working properly now.

1 Like
4

Hi @gerchbergl,

It’s working for me too, the domain is resolving properly and has the SSL certificate.

Let us know if you have any issues.

5

Hi Melvin,

I’m encountering persistent SSL issues with my site hosted on Netlify, using the custom domain ranchworkusa.com. Despite following all recommended steps, the SSL certificate either breaks or fails to provision entirely. Here’s a summary of the situation:

  1. Domain Configuration:
  • The DNS is managed via GoDaddy.
  • DNS records are configured as follows:
    • A Records (for ranchworkusa.com):
      • 75.2.60.5
      • 99.83.190.102
    • CNAME Record (for www):
      • Host: www
      • Points to: ranchworkusa.netlify.app
  • These configurations have been verified using tools like “What’s My DNS,” and they appear to be propagating correctly.
  1. Netlify Domain Settings:
  • Both ranchworkusa.com and www.ranchworkusa.com are added as custom domains in Netlify.
  • The root domain is set as the primary domain, and “Force HTTPS” is enabled.
  • However, the SSL status for these domains frequently shows “Awaiting External DNS” or fails to provision altogether.
  1. Issue Details:
  • When visiting the domains, I frequently encounter broken SSL errors or a “Page Not Found” error.
  • SSL certificates for ranchworkusa.com and www.ranchworkusa.com are not being provisioned correctly or are breaking after configuration updates.
  1. Steps Taken:
  • Verified and corrected DNS settings in GoDaddy.
  • Deleted the Netlify DNS Zone to prevent conflicts, as I’m managing DNS externally.
  • Attempted to refresh the domain configuration and manually renew the SSL certificate in Netlify.
  • Cleared browser cache and tested in incognito mode.
  • Allowed time for DNS propagation (24+ hours).

Despite these efforts, the issue persists, and I’m unable to resolve it on my own.

Request:

  • Could you please verify my SSL provisioning and domain configuration for ranchworkusa.com and www.ranchworkusa.com?
  • If there’s any misconfiguration or additional steps I need to take, I would greatly appreciate your guidance.

Thank you in advance for your support!

6

@gerchbergl You should only have 1 A record pointing to 75.2.60.5. You’ll need to delete the A record pointing to 99.83.190.102.

7

Thank you for your guidance. I’ve deleted the A record pointing to 99.83.190.102 in my GoDaddy DNS settings, leaving only the A record pointing to 75.2.60.5. I’ll allow time for the changes to propagate and will refresh the domain configuration in Netlify shortly.

If there’s anything else I need to adjust or verify, please let me know.

Thank you for your continued assistance!

8

Hi @gerchbergl,

You look all set. Visiting ranchworkusa.com is resolving properly for me and I see that the site is secure with SSL.

Checking on the DNS settings I do see that the IP address 99.83.190.102 was removed:

host ranchworkusa.com
ranchworkusa.com has address 75.2.60.5

host www.ranchworkusa.com
www.ranchworkusa.com is an alias for ranchworkusa.netlify.app.
ranchworkusa.netlify.app has address 34.234.106.80
ranchworkusa.netlify.app has address 100.28.201.155
ranchworkusa.netlify.app has IPv6 address 2600:1f18:16e:df01::65
ranchworkusa.netlify.app has IPv6 address 2600:1f18:16e:df02::65

Let us know if you have any issues.