Custom domain www.a************.io not accepting on Free plan

Hi Netlify Support,

I’m on the Free plan and trying to add www.artailabs.io as a custom domain. My DNS is managed via Porkbun, and I already have a CNAME record pointing www to artailabsportfolio.netlify.app.

However, Netlify continues to default to artailabs.io, prompting me to enable Netlify DNS, and refuses to verify www.artailabs.io. This is preventing SSL provisioning.

I don’t want to use Netlify DNS and just need www.artailabs.io to work with Let’s Encrypt on the Free plan.

Could you please manually clear the DNS conflict and verify www.artailabs.io for SSL on my site?

Thanks,
H.S

I’ve routed this request to the helpdesk, we’ll follow up via email.

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Huge thanks to Sid M. and the Netlify Support Team!
Your guidance was incredibly helpful in resolving our domain + SSL setup issues for www.artailabs.io. Everything is running smoothly now, and we’re already live with our first application.

We truly appreciate the clarity, patience, and technical depth you provided. Looking forward to deploying many more projects under the ArtAILabs umbrella.

— Helder S. | Founder, ArtAILabs™

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I’m glad to hear we were able to resolve the issue together!